BS Trailer Services cuts vehicle downtime with call handling from TNS 365

BS Trailer Services cuts vehicle downtime with call handling from TNS 365

Published on 27 Jun 2025

Truck and trailer hire specialist BS Trailer Services has reduced vehicle downtime for its customers since switching to TNS 365 to handle its out of hours call service

Based in Leighton Buzzard, BS Trailer Services offers a fleet of nearly 2,000 trailers and 200 trucks for rent. The company also provides a fleet maintenance and repair service and carries a wide section of curtainsiders, PSK, refrigerated, box and urban HGV trailers for sale.

“From hire and sale to maintenance and repairs, we provide a comprehensive end-to end service,” says Fleet Manager Steve Westward, “and on the rare occasions when one of our vehicles requires breakdown or technical assistance, we need a fast and efficient call handling service to keep our customers on the move.”

To this end, after 25 years with its former service provider, BS Trailers looked to improve it’s out of hours customer support services and put TNS 365 to the test.

“We trialled TNS365 for a month and quickly saw the benefits of using custom-built management software,” says Steve. “Right away we were able to speed up reaction times, provide greater transparency for the customer and most importantly, to make sure every vehicle is promptly back on the road.”

In achieving this, Steve explains that by using the interactive TNS 365 information portal, BS Trailer Services and their customers in turn are able to view all data on the dashboard concerning each assignment, including real time ETAs and ATA’s.

“Plus,” adds Steve, “pictures and invoices can be uploaded and from the remote ‘help-desk’ we can instantly send emails to advise re status and confirm job completion.”

TNS365 is a leading contact centre in the UK commercial vehicle breakdown sector, providing out of hours, in hours, call overflow and full 24/7 call handling services primarily to fleet hire companies, manufacturers and service agents.

Handling over 200 jobs each day and answering 90% of calls in under 30 seconds, including nights, weekends and holidays, the company offers nationwide transport breakdown support for most types of commercial vehicle and provides a range of specialist services for airbags, brake chambers, tail lifts, tyres and refrigeration units.

“We understand how vital rapid response and clear communication are in reducing downtime,” adds Phil Kay, Business Development Manager for TNS 365. “We’re proud to support BS Trailer Services with a tailored breakdown and call handling solution that ensures their customers receive swift, professional assistance—any time of day or night.”

Steve Westwood agrees: “We rarely get calls – especially out of hours, but when we do, it’s always reassuring to know that our customers are in safe hands. Our reputation is built on service and reliability and with regard to the all-important part played by an efficient call handling service, TNS 365 have passed the test with flying colours!”

More about BS Trailer Service here: https://bstrailers.com/

More about TNS 365 here: https://www.tns365.com/

More news

Samsara Announces New Safety and AI-Powered Technology for Physical Operations
27 June 2025

Samsara Announces New Safety and AI-Powered Technology for Physical Operations

Samsara Extends AI Leadership; New Innovations Help Organisations Build Smarter, Safer Future

Fleetclear targets high-risk behaviour with AI Driver Monitoring Solution
26 June 2025

Fleetclear targets high-risk behaviour with AI Driver Monitoring Solution

In the latest addition to Fleetclear’s suite of AI-powered fleet safety innovations comes a Driver Monitoring Solution (DMS) that promises to enhance driver safety, reduce accidents and associated costs, and help fleet operators stay compliant

Dynamon, a leading provider of fleet optimisation software, has joined forces with Webfleet
26 June 2025

Dynamon, a leading provider of fleet optimisation software, has joined forces with Webfleet

Dynamon, a leading provider of fleet optimisation software, has joined forces with Webfleet, Bridgestone’s globally trusted fleet management solution, to deliver advanced, data-backed decarbonisation reports.

UK Power Networks Services Leads the way by Switching to Mission Zero
24 June 2025

UK Power Networks Services Leads the way by Switching to Mission Zero

UK Power Networks Services has joined the ranks of Mission Zero, the UK’s fastest-growing fleet accreditation scheme, underlining its commitment to a safe and sustainable fleet operation.

NFDA Calls for Urgent Action on Charging Infrastructure to Support EV Transition
23 June 2025

NFDA Calls for Urgent Action on Charging Infrastructure to Support EV Transition

NFDA welcomes new £400 million initiative but stresses importance of streamlined processes and collaboration to avoid similar pitfalls.

Durite introduces new AI Low Bridge Detection System at Road Transport Expo
18 June 2025

Durite introduces new AI Low Bridge Detection System at Road Transport Expo

Durite, a leader in vehicle safety, lighting and auto electrical parts, will be showcasing its new AI Low Bridge Detection System at this year’s RTX show in Stoneleigh, on 24th-26th June.

 Labcraft’s Orizon FLEX revolutionises LED lighting for commercial vehicles
18 June 2025

Labcraft’s Orizon FLEX revolutionises LED lighting for commercial vehicles

Labcraft, the UK’s industry leader in LED lighting for commercial vehicles, has launched the Orizon FLEX – a robust, R10-approved flexible strip light engineered specifically for the rigours of automotive use.

 Clean Air Day on 19 June, two-thirds of UK fleet and transport managers are not using any software to track harmful emissions being released into the environment by their vehicles.
18 June 2025

Clean Air Day on 19 June, two-thirds of UK fleet and transport managers are not using any software to track harmful emissions being released into the environment by their vehicles.

Latest industry research reveals only 34% of fleet managers track harmful emissions, as devastating impact of unclean air is examined